Willis Hotel and Suites

Name: Willis Hotel and Suites
Address: Enugu, Enugu, Nigeria
Telephone: 0810 631 8595

3.5(100 Google reviews)

Sources and dates

Listing source: Google Places; record fetched 30 September 2026.
Listing fields compared on 30 September 2026. This compares the stored name, address, phone, website, status and hours.
5 Google rating/review records held, 5 with written text; newest published 19 January 2026.
Review records fetched 30 September 2026.
Stored review analysis updated 30 May 2026.
Ranking computed 1 October 2026.

Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.

Is this business still open?

What our review analysis found

Offers hot bath and affordable rates in Enugu, but rooms have moldy sheets and smell.

affordable rates
hot bath
moldy sheets
room smell
poor maintenance
bad customer service

Stored review sentiment: Negative.

Analysis updated 30 May 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.

Built by the team behind NGPT, Nigeria's open language model

Why this is ranked #74 in Hotels in Enugu

These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.

Score by dimension ▾

Composite score 48.4 of 100

Google rating50
Review volume67
Review recency50
Profile completeness33
Review sentiment36
Verification0

Scores 0 to 100 per dimension. See how we rank.

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About

Willis Hotel and Suites is one of the hotels in Enugu, located at Eka Oranezi Crescent, Okinano, New Haven, Enugu 400102, Enugu, Nigeria. Its recorded Google rating is 3.5 stars from 100 reviews.

On Google, Willis Hotel and Suites is listed under Lodging.

Google ratings and review excerpts

Oluwole K.8 months ago
2.0 out of 5 stars
Need to improve on their facilities. It doesn't comfort with required standards.
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Joel O.12 months ago
4.0 out of 5 stars
My stay at this hotel was very nice overall comfortable and relaxing. The receptionist, Blessed, and the porter, Patrick, were absolutely wonderful; kudos to them for their great service! However, the lighting in the room could be improved, and they should check the batteries for…
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Agboola O.2 years ago
2.0 out of 5 stars
The room I stayed in was smelling. Why not since the bathroom was waterlogged and not flowing out - blocked probably by something in the drain. The AC doesn't work... The write-up for the temperature is even upside down. Wo, this hotel looks great outside but has been poorly…
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Promise O.4 years ago
1.0 out of 5 stars
This is by far the worst hotel I’ve been to. The customer service is 30%. The rooms are 20% standard. They are overpriced for below standard service. I even had an issue where I had to speak to the manager, cancelled my remaining nights and never got a refund. If you ever want to…
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Mazi L.5 years ago
4.0 out of 5 stars
The 4star is because of the room rates, they offer more for the price. The rooms are sizeable and the room service was prompt and changed all I complained about. It is almost impossible to get a hotel with functional heater in Enugu for below ₦10,000 but this hotel had very hot…
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Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.