Ranked Data · Bank complaints
Bank complaints: check the source and period.
A useful complaints comparison needs the original report, a defined reporting period and consistent treatment of unresolved cases. A headline total alone cannot tell you which bank handles complaints well.
Statistics held for source review
On 8 September 2026 we withdrew the industry figures previously attributed to a CBN H1 2025 complaints report. We could not locate an original dated CBN report and table supporting those numbers. The earlier named-bank table had already been withdrawn because it used unsupported illustrative composites.
No industry total, complaint-type share, resolution rate or bank ranking is published here until its original source can be checked. This does not mean that complaints were zero or that CBN has no relevant records.
How to compare published reports
- Record the report title, original URL, publication date, reporting period and exact page or table.
- Distinguish complaints received directly by a bank from complaints escalated to CBN. They describe different populations.
- Check whether resolved cases include an opening backlog. Dividing resolutions by newly received complaints can give a misleading rate.
- Compare like periods and definitions. Customer numbers, transaction volumes and complaint channels can differ between banks.
- Keep requested compensation, refunds paid and the value of disputed transactions separate.
Primary-source starting points
Use the CBN annual reports page and CBN's official website for current consumer-protection guidance. These are discovery links, not evidence for the withdrawn statistics. A bank's own annual report can supply bank-level figures if its definitions and reporting period are stated.
For an unresolved complaint, keep the bank's complaint reference and written responses, then check the regulator's current escalation instructions. Avoid sharing PINs, passwords or OTPs in a complaint.