Stanbic IBTC Bank PLC

3.9(23 Google reviews)

Sources and dates

Listing source: Google Places; record fetched 31 May 2026.
5 Google rating/review records held, 5 with written text; newest published 11 July 2025.
Review records fetched 31 May 2026.
Stored review analysis updated 3 June 2026.
Ranking computed 4 October 2026.

Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.

Is this business still open?

Cited sources

What the published sources say

Each detail links to its source. A business website describes its own services; checking that page does not independently verify its claims or grant a Ranked verified badge.

Government approval
CBN-licensed · Commercial bank
Central Bank of Nigeria — licensed institutions register · reference date 24 July 2026

What our review analysis found

Efficient issue resolution in hours, but extremely long wait times for pension services.

efficient staff
long wait times
poor customer service
good atm
incompetent staff
slow turnaround

Stored review sentiment: Mixed.

Analysis updated 3 June 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.

Built by the team behind NGPT, Nigeria's open language model

Why this is ranked #203 in Banks in Lagos

These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.

Score by dimension ▾

Composite score 52.1 of 100

Google rating69
Review volume46
Review recency29
Profile completeness67
Review sentiment44
Verification0

Scores 0 to 100 per dimension. See how we rank.

Compare with…

About

Stanbic IBTC Bank PLC is one of the banks in Lagos, located at 220 Herbert Macaulay Wy, Lagos Mainland, Lagos 101245, Lagos, Nigeria. Its recorded Google rating is 3.9 stars from 23 reviews.

On Google, Stanbic IBTC Bank PLC is listed under Bank.

Google ratings and review excerpts

Ifeanyi S.1 year ago
5.0 out of 5 stars
Stanbic IBTC Bank PLC is a commercial institution and I went there to open bank account with them and their commercial institution service to their customers are at topnotch. It's a bank that one should bank with it's reliable bank just to mention but few of how good they are.
View on Google →
Tobi B.4 years ago
1.0 out of 5 stars
Worst bank ever, Incompetent staff, Poor customer service, poor TAT and poor product knowledge. You need to train your CSOs at Herbert Macaulay. Opening a Dom account took more than a month First they make a mistake on my BVN which took 2 weeks to correct. Only to discover that…
Read full review on Google →
Mrs. Z.4 years ago
1.0 out of 5 stars
This branch of Stanbic IBTC Pension is easily accessible due to its public location. However, the wait time here is EXTREMELY LONG. Their customer service turnaround time is very terrible. One is kept waiting for as long as two to three hours before being attended to. And…
Read full review on Google →
Treasure O.7 years ago
5.0 out of 5 stars
For real, this is one of the best branches. The entire workforce is so efficient and respectful. The customer care representatives are concise and resourceful. You get your issues resolved in a couple hours at worst. The premise is secure. There's an ATM by the door. It always…
Read full review on Google →
SanyaOdare9 years ago
4.0 out of 5 stars
Good-looking banking hall with an ATM point on standby and minimal parking space outside.
View on Google →

Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.