What our review analysis found
Mixed reviews: praised for aesthetics and some staff, but plagued by rude receptionist Esther and service failures like missing amenities and hot water.
- rude receptionist
- poor service
- no hot water
- beautiful rooms
- friendly staff
- missing amenities
Confidence 60% · analysed from Google reviews via LLM
About
Soulmate Hotels and Suites is a hotel located at 50 Olayiwola St, abule egba, Lagos 100283, Lagos, Nigeria. It holds a Google rating of 4.1 stars from 293 reviews.
On Google, Soulmate Hotels and Suites is listed under Lodging.
Photos
3 more photos available via Google.
Recent reviews
- Ajayi A.6 months ago1.0 out of 5 stars
Soulmate Hotel has a receptionist called Esther who is rude, arrogant and bad behavior. She verbally insulted a customer who lodged in the hotel for days. There was a conversation between them for an upgrade of room. Esther got angry, walked out on the customer in front of other…
- MEG L.6 months ago1.0 out of 5 stars
Receptionist Esther is rude and arrogant. She has no decorum or customer service training. Esther verbally insulted a customer lodging in the hotel rhis morning and walked out on him at the reception in the presence of other staff without any remorse. The manager had to Apologise…
- YB S.6 months ago2.0 out of 5 stars
Awful! Stayed two nights with friends. The hotel looks great from the reception. Front desk staff superb. The rooms look great but the services are poor. No electric kettle or tea things in the rooms. Found half used tiolet roll in the room requested for a new roll but never…
- Victor A.11 months ago4.0 out of 5 stars
Comfortable hotel to stay in. Receptionists were a joy to talk to and they made our stay easier, same with management. They made the overall experience easier. Rooms and environs are beautiful and well managed. Only complain was the lack of hot water in room 1008 even after…
- Ayomide S.1 year ago5.0 out of 5 stars
This Hotel truly exceeded my expectations in every way! From the moment I stepped into the lobby, I felt a sense of warmth and welcome that immediately put me at ease. The staff were incredibly friendly and attentive, going above and beyond to ensure my stay was nothing short of…
Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.
Soulmate Hotels and Suites: quick answers
- What is Soulmate Hotels and Suites's phone number?
- You can reach Soulmate Hotels and Suites on 0913 444 6703.
- Where is Soulmate Hotels and Suites located?
- Soulmate Hotels and Suites is located at 50 Olayiwola St, abule egba, Lagos 100283, Lagos, Nigeria.
- Does Soulmate Hotels and Suites have reviews?
- Yes. Soulmate Hotels and Suites is rated 4.1★ from 293 Google reviews on Ranked.
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