Access Bank Plc Admiralty Way Branch

3.2(13 Google reviews)

Sources and dates

Listing source: Google Places; record fetched 31 May 2026.
5 Google rating/review records held, 5 with written text; newest published 26 September 2025.
Review records fetched 30 May 2026.
Stored review analysis updated 30 May 2026.
Ranking computed 4 October 2026.

Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.

Is this business still open?

What our review analysis found

Extremely long wait times at customer service, with only one staff attending.

poor customer service
long wait times
unhelpful staff
account upgrade issues
negative reviews

Stored review sentiment: Strongly negative.

Analysis updated 30 May 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.

Built by the team behind NGPT, Nigeria's open language model

Why this is ranked #526 in Banks in Lagos

These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.

Score by dimension ▾

Composite score 36.6 of 100

Google rating35
Review volume38
Review recency36
Profile completeness67
Review sentiment26
Verification0

Scores 0 to 100 per dimension. See how we rank.

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About

Access Bank Plc Admiralty Way Branch is one of the banks in Lagos, located at 10 Admiralty Rd, Eti-Osa, Lagos 105102, Lagos, Nigeria. Its recorded Google rating is 3.2 stars from 13 reviews.

On Google, Access Bank Plc Admiralty Way Branch is listed under Bank.

Google ratings and review excerpts

olanrewaju O.1 year ago
5.0 out of 5 stars
Friendly staff and all you want about banking... They are 100% intact in this branch... I live there services
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JE O.1 year ago
1.0 out of 5 stars
Treating everyone as an equal costs nothing. The negative reviews aren’t overreacting; the branch’s customer service is truly worth the criticism. Telling a customer this is Nigeria as an excuse for poor customer service is very telling. Refusing to give a customer your first…
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Nse P.2 years ago
1.0 out of 5 stars
This bank refuse to upgrade my account because I presented utility bill of where am living in Ibadan, they asked me to go and bring Lagos utility bill, where as I don't have an accommodation here in Lagos, and Ibadan branch told me I can do my upgrading anywhere, this is one of…
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ifeanyi M.3 years ago
2.0 out of 5 stars
If you stand in the banking hall of a highbrow branch, you'd expect a certain level of service. Sadly, that's not the case here. Markedly different from the branch further up on Admiralty Way.
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Folajimi O.5 years ago
1.0 out of 5 stars
WAITED FOR 3 HOURS AT CUSTOMER SERVICE AT THIS BRANCH. 3 CUSTOMER CARE POINTS AND ONLY ONE PERSON IN REALITY WAS ATTENDING TO CUSTOMERS. THIS IS WORST EXPERIENCE EVER IN A BANK. PEOPLE WAITED FOR HOURS FOR WHAT WILL NOT TAKE UP TO 5 MINUTES. I WENT TO SUBMIT A LETTER AND HAD TO…
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Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.