Ranked #7 in Insurance Companies · Gbagada
Reliance HMO
- Open 24 hours
Sources and dates
- Listing source: Google Places; record fetched 16 September 2026.
- Listing fields compared on 16 September 2026. This compares the stored name, address, phone, website, status and hours.
- 7 Google rating/review records held, 7 with written text; newest published 2 June 2026.
- Review records fetched 16 September 2026.
- Stored review analysis updated 30 May 2026.
- Ranking computed 20 September 2026.
Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.
What our review analysis found
Once praised as top HMO, now criticized for severe decline in customer service and response times.
- terrible customer service
- long wait times
- declining quality
- unresponsive
- bot responses
- poor transition
Stored review sentiment: Strongly negative.
Analysis updated 30 May 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.
Why this is ranked #7 in Insurance Companies in Gbagada
These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.
Score by dimension ▾
Composite score 51.1 of 100
- Google rating40
- Review volume78
- Review recency74
- Profile completeness67
- Review sentiment7
- Verification0
Scores 0 to 100 per dimension. See how we rank.
About
Reliance HMO is one of the insurance Companies in Gbagada, located at 32 Lanre Awolokun St, Gbagada, Lagos 100234, Lagos, Nigeria. Its recorded Google rating is 3.3 stars from 224 reviews.
On Google, Reliance HMO is listed under Insurance agency.
Google ratings and review excerpts
- Almog E.4 months ago1.0 out of 5 stars
Hi Reliance, I usually do not do this but it is necessary i do because i know reliance to be the best before now. I hope you people actually do listen to the recorded calls of your customer care personnel. I just spoke to one rude lady called "head" or whatever. I was initially…
- Ridwan I.7 months ago1.0 out of 5 stars
Terrible service! How can an organisation like yours in the health care/hospitality business say it takes you 5 working days to confirm premium paid. And the fact that this your thoughtless policy all started recently. When the world is getting things done faster and moving…
- Margaret A.7 months ago1.0 out of 5 stars
Whatever you lot have done recently in your establishment that has led to what we currently experience, you need to undo it ASAP. To say you’ve gone from being one of the best in the HMO sector to competing with those at the bottom rung is an understatement. You’ve thrown away…
- Francess9 months ago1.0 out of 5 stars
I don’t usually give low ratings but if there was anything lower than this, I would honestly give it to Reliance. They used to be good, but lately their service has been terrible. How can you tell a patient to wait fot over 6 hours just to chat with an agent. That alone is…
- Bogofanyo A.10 months ago1.0 out of 5 stars
Reliance was one of yhe best until about 6 months ago. Since then their customer service is abysmal, mails are answered by bots and the call centre just promise to escalate with no further commution. I am so embarrased that i recommended Reliance HMO to my family and friends.
- Toingrick B.11 months ago1.0 out of 5 stars
DO NOT USE RELIANCE HMO. I REPEAT: DO NOT USE RELIANCE HMO. Response time has become very terrible; the account officer I was formerly liaising with seems to have left the company, and the companies she was managing were not even informed. There was no proper transition to…
- Ajayi O.1 year ago1.0 out of 5 stars
Terrible customer service. Literally waiting hours to be attended to via chat, calls etc. Before, it used to be less than a minute , now about 3 hours , no one to attend to your request. . It seems a new management has taken over that have destroyed the foundation the company was…
Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.
Reliance HMO: quick answers
- What is Reliance HMO's phone number?
- You can reach Reliance HMO on 0700 7354 2623.
- Where is Reliance HMO located?
- Reliance HMO is located at 32 Lanre Awolokun St, Gbagada, Lagos 100234, Lagos, Nigeria.
- What are Reliance HMO's opening hours?
- Monday: Open 24 hours; Tuesday: Open 24 hours; Wednesday: Open 24 hours; Thursday: Open 24 hours; Friday: Open 24 hours; Saturday: Open 24 hours; Sunday: Open 24 hours.
- Does Reliance HMO have reviews?
- Yes. Reliance HMO is rated 3.3★ from 224 Google reviews on Ranked.
More insurance Companies in Gbagada
Other insurance Companies ranked on Ranked in Gbagada, ordered by our independent score.
- PRA Insurance Brokers Ltd★ 5.0 (21)
- Noor Takaful Insurance Ltd★ 4.6 (62)
- Wellness Healthcare Group★ 4.9 (40)
- Universal Insurance Plc★ 3.8 (20)
- Veritas Kapital Assurance Plc★ 4.3 (16)
- Backbone Insurance Brokers Limited★ 4.5 (2)
- Goshen Insurance Brokers Limited★ 4.0 (1)
- Unity Kapital Assurance PLC Gbagada★ 3.4 (5)
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