What our review analysis found
Once praised as top HMO, now criticized for severe decline in customer service and response times.
- terrible customer service
- long wait times
- declining quality
- unresponsive
- bot responses
- poor transition
Confidence 90% · analysed from Google reviews via LLM
About
Reliance HMO is a insurance company located at 32 Lanre Awolokun St, Gbagada, Lagos 100234, Lagos, Nigeria. It holds a Google rating of 3.3 stars from 220 reviews.
On Google, Reliance HMO is listed under Insurance agency.
Photos
3 more photos available via Google.
Recent reviews
- Margaret A.6 months ago1.0 out of 5 stars
Whatever you lot have done recently in your establishment that has led to what we currently experience, you need to undo it ASAP. To say you’ve gone from being one of the best in the HMO sector to competing with those at the bottom rung is an understatement. You’ve thrown away…
- Francess8 months ago1.0 out of 5 stars
I don’t usually give low ratings but if there was anything lower than this, I would honestly give it to Reliance. They used to be good, but lately their service has been terrible. How can you tell a patient to wait fot over 6 hours just to chat with an agent. That alone is…
- Bogofanyo A.9 months ago1.0 out of 5 stars
Reliance was one of yhe best until about 6 months ago. Since then their customer service is abysmal, mails are answered by bots and the call centre just promise to escalate with no further commution. I am so embarrased that i recommended Reliance HMO to my family and friends.
- Toingrick B.10 months ago1.0 out of 5 stars
DO NOT USE RELIANCE HMO. I REPEAT: DO NOT USE RELIANCE HMO. Response time has become very terrible; the account officer I was formerly liaising with seems to have left the company, and the companies she was managing were not even informed. There was no proper transition to…
- Ajayi O.10 months ago1.0 out of 5 stars
Terrible customer service. Literally waiting hours to be attended to via chat, calls etc. Before, it used to be less than a minute , now about 3 hours , no one to attend to your request. . It seems a new management has taken over that have destroyed the foundation the company was…
Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.
Reliance HMO: quick answers
- What is Reliance HMO's phone number?
- You can reach Reliance HMO on 0700 7354 2623.
- Where is Reliance HMO located?
- Reliance HMO is located at 32 Lanre Awolokun St, Gbagada, Lagos 100234, Lagos, Nigeria.
- What are Reliance HMO's opening hours?
- Monday: Open 24 hours; Tuesday: Open 24 hours; Wednesday: Open 24 hours; Thursday: Open 24 hours; Friday: Open 24 hours; Saturday: Open 24 hours; Sunday: Open 24 hours.
- Does Reliance HMO have reviews?
- Yes. Reliance HMO is rated 3.3★ from 220 Google reviews on Ranked.
More Insurance Company in Gbagada
Other insurance company ranked on Ranked in Gbagada, ordered by our independent score.
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- Veritas Kapital Assurance Plc★ 4.3 (16)
- Backbone Insurance Brokers Limited★ 4.5 (2)
- Goshen Insurance Brokers Limited★ 4.0 (1)
- Unity Kapital Assurance PLC Gbagada★ 3.4 (5)
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