Guaranty Trust Bank PLC

3.8(21 Google reviews)

Sources and dates

Listing source: Google Places; record fetched 25 September 2026.
Listing fields compared on 25 September 2026. This compares the stored name, address, phone, website, status and hours.
5 Google rating/review records held, 5 with written text; newest published 12 January 2024.
Review records fetched 28 May 2026.
Stored review analysis updated 29 May 2026.
Ranking computed 29 September 2026.

Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.

Is this business still open?

Cited sources

What the published sources say

Each detail links to its source. A business website describes its own services; checking that page does not independently verify its claims or grant a Ranked verified badge.

Government approval
CBN-licensed · Commercial bank
Central Bank of Nigeria — licensed institutions register · reference date 24 July 2026

What our review analysis found

Mixed reviews: some praise fast service and modern systems, but many cite queue-jumping and lazy staff.

fast service
queue jumping
lazy staff
modern banking
customer service issues

Stored review sentiment: Mixed.

Analysis updated 29 May 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.

Built by the team behind NGPT, Nigeria's open language model

Why this is ranked #34 in Banks in Enugu

These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.

Score by dimension ▾

Composite score 47.2 of 100

Google rating65
Review volume45
Review recency7
Profile completeness67
Review sentiment44
Verification0

Scores 0 to 100 per dimension. See how we rank.

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About

Guaranty Trust Bank PLC is one of the banks in Enugu, located at Rangers Ave, Independence Layout, Enugu 400102, Enugu, Nigeria. Its recorded Google rating is 3.8 stars from 21 reviews.

On Google, Guaranty Trust Bank PLC is listed under Atm, Bank.

Google ratings and review excerpts

Elu O.2 years ago
5.0 out of 5 stars
I went to assist my sister to rectify some issues with her account and their service was super fast and easy. The interior aspect of the building is quite welcoming. They have diligent workers. I love this Bank.
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Onuchukwu C.2 years ago
5.0 out of 5 stars
When it comes to banks in Nigeria, GTB is the best bank for me no doubts 🙅. For me GTB bank has the most upgraded banking system and with the situation going on about cashless policy across the Nation, GTbank has been delivering in their best way to ensure the satisfaction of…
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Chidolue N.4 years ago
1.0 out of 5 stars
I've owned a GTB account for 15 years and have been to countless beaches around the country. This branch is the worst I've entered by far! The customer service department is a huge joke. The staff of the customer service department are so lazy and unserious about their work. They…
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Edozie I.4 years ago
1.0 out of 5 stars
Horrible customer service. People kept jumping the queue and this was encouraged by the staff at the service desk. Many people to attend to and yet staff kept chatting away on trivial issues. This is a systemic problem and there is so much room for improvement. Very dissappointed…
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Chikwado I.9 years ago
4.0 out of 5 stars
The best bank in Nigeria. There is still room for improvement though. Keep up the good work GTB.
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Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.