Fidelity Bank Plc

3.8(14 Google reviews)

Sources and dates

Listing source: Google Places; record fetched 31 May 2026.
5 Google rating/review records held, 5 with written text; newest published 4 September 2025.
Review records fetched 30 May 2026.
Stored review analysis updated 30 May 2026.
Ranking computed 4 October 2026.

Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.

Is this business still open?

Cited sources

What the published sources say

Each detail links to its source. A business website describes its own services; checking that page does not independently verify its claims or grant a Ranked verified badge.

Government approval
CBN-licensed · Commercial bank
Central Bank of Nigeria — licensed institutions register · reference date 24 July 2026

What our review analysis found

Refused to pay Western Union transactions without valid reason.

slow service
bad customer service
courteous staff
nice banking hall
western union issues

Stored review sentiment: Mixed.

Analysis updated 30 May 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.

Built by the team behind NGPT, Nigeria's open language model

Why this is ranked #290 in Banks in Lagos

These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.

Score by dimension ▾

Composite score 49.4 of 100

Google rating65
Review volume39
Review recency34
Profile completeness67
Review sentiment44
Verification0

Scores 0 to 100 per dimension. See how we rank.

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About

Fidelity Bank Plc is one of the banks in Lagos, located at 73 St Finbarr's College Rd, Akoka, Lagos 102216, Lagos, Nigeria. Its recorded Google rating is 3.8 stars from 14 reviews.

On Google, Fidelity Bank Plc is listed under Atm.

Google ratings and review excerpts

Giwa M.1 year ago
1.0 out of 5 stars
Have been sitting here for the past 1hr and the people at the customer service center having been calling those who met me here and they are nt attending to me !! Bad customer service ….Metcheew, i regret ever coming to this branch fr!
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Israel N.1 year ago
5.0 out of 5 stars
The bank address is 95 Saint finbarrs college road Akoka not 73
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Antonella A.2 years ago
1.0 out of 5 stars
They refused to pay a western union transaction from Italy, three times, without a reason. The third time the receiver went in person and they refused again to pay the due amount of cash, saying that they can’t pay because of the high rate. Dear Fidelity Bank, in case you forgot…
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Bolaji A.5 years ago
3.0 out of 5 stars
Well I think the services can be better and faster. But courteous staff they have
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Anwana S.7 years ago
5.0 out of 5 stars
With a nice banking hall, vibrant and charismatic staffs, you would only be spending a few minutes to have you transactions processed.
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Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.