Best Western Plus Enugu

Name: Best Western Plus Enugu
Address: Plot 607 Nza Street, Enugu, Enugu, Nigeria
Telephone: (01) 460 4585

4.2(591 Google reviews)

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Sources and dates

Listing source: Google Places; record fetched 21 September 2026.
6 Google rating/review records held, 6 with written text; newest published 18 July 2026.
Review records fetched 21 September 2026.
Stored review analysis updated 29 May 2026.
Ranking computed 1 October 2026.

Source fetches, review publication and ranking calculations are separate dates. A recent fetch or score does not make an older review recent or confirm every business detail.

Is this business still open?

What our review analysis found

Multiple reviews report theft by staff and unaddressed complaints.

theft by cleaner
non-functional ac
unclean rooms
poor maintenance
cockroaches
unresponsive management

Stored review sentiment: Strongly negative.

Analysis updated 29 May 2026. This summarises Google review text, not a recent visit or confirmation of services. The excerpts below may differ from the reviews used for that analysis.

Built by the team behind NGPT, Nigeria's open language model

Why this is ranked #22 in Hotels in Enugu

These are the six stored score components for this business. The current list also checks category and location evidence; nearby entries are labelled separately. Paid placement is not a score component.

Score by dimension ▾

Composite score 70.2 of 100

Google rating80
Review volume92
Review recency81
Profile completeness67
Review sentiment3
Verification0

Scores 0 to 100 per dimension. See how we rank.

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About

Best Western Plus Enugu is one of the hotels in Enugu, located at Plot 607 Nza St, Independence Layout, Enugu 400001, Enugu, Nigeria. Its recorded Google rating is 4.2 stars from 591 reviews.

On Google, Best Western Plus Enugu is listed under Lodging.

Photos

Google ratings and review excerpts

Azubuike E.2 months ago
5.0 out of 5 stars
I had a wonderful experience at Best Western Plus. The hotel was exceptionally clean, modern, and well maintained. The staff were friendly, welcoming, and always ready to assist. The room was comfortable, quiet, and equipped with everything needed for a relaxing stay. The freshly…
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Adedolapo A.8 months ago
1.0 out of 5 stars
Worst hotel I have ever stayed! I stayed for 3 nights and I could not wait for it to be over. They have a big space but lacks an overall maintenance! They checked me into a room that someone checked out from without cleaning it. Toilet was very dirty when I just checked in. I…
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Pius O.8 months ago
1.0 out of 5 stars
This was my go-to hotel in Enugu for several years until my last visit to Enugu several months ago. The cleaner stole my money! I complained bitterly to the head of security of the hotel and he pretended to investigate. After several calls to the hotel upon my return to Lagos…
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Nnaemeka E.9 months ago
1.0 out of 5 stars
Do NOT go to this place! We booked a stay at the newly opened "luxury" apartments on December 22nd, and many things were non functional or unclean inside our suite, which we were the FIRST people to reside in. THE A/C in my room was not functional for several days, and it took…
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Esther A.10 months ago
1.0 out of 5 stars
Avoid this hotel for your mental health. Where do I start.?....First was my AC taking over 2hrs to chill up my room, Then came cockroaches in my room. I requested for a bucket and scoop and was told they can't give me bucket as it's not a popular demand. I'm like not every female…
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Osinibi B.12 months ago
1.0 out of 5 stars
The location is great. That is the only good thing about the hotel. The service is extremely poor. The AC not working properly. Complained severally but no show till around 10pm wanting to change room. Pipe leaking in the bathroom. Loud and scary change over maneuvers. Skimping…
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Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.