Angelina-Eunice★★★★★ — - The internet in the hotel was down most of the time and i kept getting different excuses.
- I had to change hotel room because the bathroom was dated with mould and the new rrom given to me had a broken toilet seat which was eventually changed.
- There was no hanger rail in the wardrobe.
- There were flies in the restaurant and the staff have to keep using fly catcher while we're eating.
- The room were not cleaned and you have to request for room cleaner several times for someone to come in to clean.
-There were several times that there was not toilet roll in the room because they leave one very small toiletroll in the bathroom.
- The aircondition was leaking while i thought it was raining outside until i discovered the whole floor wet in the morning.
- There were baby cockcroches in the kettle which I only discovered after making tea and drinking from and immediately, i had to check out of the hotel with my cousin.
-With all the trauma i went through at the hotel, I was told to come back and will get 50% off my bill if i come back. The manager only apologied that they cannot compensate me.
I was ill for over 2weeks of getting out of the hotel but my doctor said the boiled water would have killed any bacteria from the cockcroches water which was just a bit of mental trauma just thinking about it.
Andrew E.★★★★★ — Great hotel with modern infrastructure. Gym, pool and bar all available.
The downside is the staff: they are always angry. For people in the business of hospitality, they can be very hostile
Order S.★★★★★ — We had a shoot there, their customer service was awesome and how kind they were. I am sure they have had good trainings cause wow. And the place was spacious
Fejiro B.★★★★★ — The services are top notch and the room are so beautiful and comfortable. Keep up the good work
Jeffrey O.★★★★★ — Nice hotel beautiful room bad customer service by the receptionist, zero customer service. Her rude attitude made I and my friends left without booking a room. Went there January 3, 2026 in the afternoon around 2PM.
Teach your staff good customer service behaviour
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