Hoop Telecoms
What our review analysis found
Responsive technical support praised by some, but severe customer service failures reported by others.
- unreliable service
- poor customer care
- responsive support
- slow issue resolution
- unresponsive emails
- bait-and-switch
Confidence 70% · analysed from real Google reviews via LLM
About
Hoop Telecoms is a internet service providers located at 11 Afolabi Lesi St, Ilupeju, Lagos 102215, Lagos, Nigeria. It holds a Google rating of 4.2 stars from 134 reviews.
Photos
3 more photos available via Google.
Recent reviews
- Amuzie C.11 months ago5.0 out of 5 stars
Hoop Telecoms is top-notch! Their technical support team is responsive, knowledgeable, and efficient. I've experienced reliable service and quick issue resolution. Highly recommend!!
- Sixtus E.1 year ago5.0 out of 5 stars
As a Technical support staff Hoop Telecoms has proven to be one of the most reliable network providers I’ve used. Their internet services are stable, fast, and consistent, which makes both work and entertainment seamless. I really appreciate their quick response time whenever…
- Odunayo O.1 year ago1.0 out of 5 stars
Hoop Telecom I hope you see this. Your customer service is terrible. In fact terrible is an understatement. I have reported issues with my internet going to two weeks now nobody has come to fix it. You support team keeps telling lies that “An engineer will contact me soon”. It’s…
- Chinelo U.1 year ago1.0 out of 5 stars
Before 2025, I would have rated them a solid 2 because they have consistently been mid point. However exactly 2 weeks ago, my internet went bad. I sent emails no response and called at least 10 times within the two weeks and keep getting told that they are working on it with no…
- Sarthak G.1 year ago1.0 out of 5 stars
Worst internet service provider in nigeria. Worst customer care facility Seems they don't want a good customer base. They would be very sweet until you install their routers after that if you face any issues they will make you run here and there but will not resolve your issues…
Google reviews excerpted from Google Maps. Full text and additional reviews remain on Google, where each author published them. © respective authors; Ranked displays short excerpts under fair-use principles to inform readers about ranked businesses.
Hoop Telecoms: quick answers
- Where is Hoop Telecoms located?
- Hoop Telecoms is located at 11 Afolabi Lesi St, Ilupeju, Lagos 102215, Lagos, Nigeria.
- What are Hoop Telecoms's opening hours?
- Monday: 8:00 AM – 5:00 PM; Tuesday: 8:00 AM – 5:00 PM; Wednesday: 8:00 AM – 5:00 PM; Thursday: 8:00 AM – 5:00 PM; Friday: 8:00 AM – 5:00 PM; Saturday: 8:00 AM – 5:00 PM; Sunday: 8:00 AM – 5:00 PM.
- Does Hoop Telecoms have reviews?
- Yes — Hoop Telecoms is rated 4.2★ from 134 Google reviews on Ranked.
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For business owners
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