Oyelola V.★★★★★ — My experience at the center was very smooth. The staff were nice, contrary to the reviews I read here before my appointment. I think I expected the worst but got pleasantly surprised.
I got there a little over an hour before my appointment, but I was only let in the building 10 minutes before my appointment, which was the only downside, considering there were few people outside the gate and it was very sunny.
When I got in, the document submission and biometric processes went quickly.
I forgot to bring an ATM card, and a staff member let me use his card to pay without charging me, which was nice since they do not accept cash or transfers for visa and service fees.
hyginus O.★★★★★ — Good day TLS,
I had appointment on the 08/08/2025 and I summited my documents perfectly, to get back my passport through DHL, I was later told that the processing usually take around 20 working days, today is already 23/09/2025 far more than 20 working days and I have not heard anything, please I need someone to talk to me on what is happening, I need to know if there changes in the duration of the processing.
FoodCraftersNg J.★★★★★ — TLScontact, you have one of the most ridiculous contact centre agents worldwide, I have spoken to several agents worldwide and I must say: the WORST agents exist in your organisation...Zero empathy, no attention to details, always RUDE and interrupts the client. I submitted a ticket since last week stating 3 complaints, the email agent partially responded to one and left the other 2, till date I have requested for further clarity but no response. If you require more info to investigate the calls and tickets, let me know how to proceed.
Vic T.★★★★★ — Sad…… but no bi everybody won japa
reason of rejection is what i do not understand…….
like bruh
you literally say my hotel reservation and back ticket flight
nawah o!
Judy A.★★★★★ — I will suggest you don’t even waist your time and money very incompetent and lousy company. Absolute rubbish. Will not recommend them at all.
Tams B.★★★★★ — Mild renovation ongoing at the moment. Staff were pleasant and helpful